Call Center Representative

M&B Engineered Solutions, Inc Powder Springs, GA

About the Job

Job Description

We are seeking a Call Center Rep to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.


Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services


Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Company Description

M&B Engineered Solutions is a specialized engineering consulting firm providing industrial rotating machinery users with an independent source for advanced vibration analysis & reliability-related services. We help you provide your plant with "Maintenance that Matters"TM