Sales customer service executive

Kanebridge Corporation Saddle Brook, NJ

About the Job

Service Executive
Kanebridge Corporation is a forty-two year old master wholesale distributor of industrial threaded fasteners head-
quartered in Saddle Brook, New Jersey with branch warehouses located in New Jersey, Illinois, and California. We employ eighty individuals of which over forty are telecommuters. Our warehouse and office functions employ the latest in computer technology developed, implemented, and maintained in-house. Customer satisfaction, innovation, constant improvement, and quality are the pillars of our organization. We currently have an opening for a sales/customer service manager, who will be responsible for the performance, training, development, monitoring, scheduling, and morale of fifteen individuals working remotely and processing over one thousand communications daily. They include assistant managers, trainers, technical support personnel, telephone sales/service agents, and clerical workers. This position is part of a senior management team, which includes the President, Vice President, IT Manager, Operations Manager, Controller, and Marketing Manager. This team meets bi-monthly to assess past performance and to plan strategy for the future.
The ideal candidate will have a minimum of five years' experience in managing a sales/customer service operation, a record of continuous accomplishments, the ability and empathy to maintain superior customer satisfaction, a good working knowledge of computer technology including websites, Microsoft Office and Internet Explorer, excellent writing and communication skills, ability to obtain, price and manage contracts, project management skills, comfort with managing remote workers, problem solving skills, a sense of urgency, and detail orientation. The candidate should be currently earning a minimum of $120,000, and possess an undergraduate degree.
Some of the benefits we provide include the option of working from home or from our Saddle Brook office, a company-funded profit sharing plan, medical insurance, tuition reimbursement, and liberal vacation and sick-day allowances. Submit cover letter and resume to