Behavioral Health Navigation Specialist

United Way for Greater Austin Austin, TX

About the Job

United Way for Greater Austin (UWATX)

Behavioral Health Navigation Specialist

Navigation Center

Regular, Full-Time, Non-Exempt



Who we are:

United Way for Greater Austin (UWATX) brings people, ideas and resources together to fight poverty in our community. As an investor in impact, we believe the key to transformative change is in working together. The how of our work is in our name: We bring the community together in a united way to serve as a convener of and backbone for powerful collaborations that create pathways out of poverty. Together, we can create a thriving community for all.

Who we want:

The Behavioral Health Navigation Specialist will assist the United Way for Greater Austin in providing the most accessible and highest quality comprehensive customer service and intake screening services to our local community. This individual is results oriented and maintains high moral and ethical standards. This individual must be self-motivated, self-confident and meet deadlines in a fast-paced and high change environment. The ability to work well in a team environment and with diverse populations is a must. In this role, you will serve as a primary Intake Specialist for callers living in an eight county region. As such, you will ensure effective, timely and quality communication reflecting care and concern for each individual you speak with. You will be responsible for conducting eligibility screenings, scheduling appointments and providing needed information and resources to our community members while maintaining performance and quality standards. Additionally, you will be responsible for collecting demographic data for all callers and providing accurate data entry and logging of resources and outcomes.

Who you are:  

  • Mission focused and results driven. Youre committed to providing exceptional customer service to vulnerable populations and increasing the access to community services for all. Youre focused on creating a program environment conducive to productivity and you get things done.  

  • Detail oriented and organized. Youre committed to ensuring that accuracy and organization is reflected in your work and you execute all quality standards with a high degree of attention to detail.  

  • An excellent communicator. Youre committed to ensuring all callers are heard and receive the highest quality customer service. You treat each caller like they are your only caller and express sincere care and concern for their well-being.  You are able to advocate for vulnerable populations and empathy comes naturally to you. Youre an active listener and provide information and resources based on caller need.

  • A quick learner and strong problem-solver. You have an ability to learn new policies and procedures and thrive on identifying possible solutions to complex case scenarios. You get energized by identifying and recommending improvements for customer service delivery.

  • Technologically savvy. Youre proficient in the use of computer software including Microsoft Office. You are able to use the InContact contact center support platform, and other related software applications.

What youll bring:

  • A bachelors degree in a Social Work or another Social Science field.

  • At least 1 year of experience working with vulnerable and diverse populations.

  • An ability to work in a fast-paced work environment and shift gears quickly to accommodate change.

  • An ability to prioritize work to meet daily and monthly program goals.

  • An ability to work with diverse leadership styles.

  • Strong organizational and project management skills.

  • Excellent interpersonal and communication skills.

  • Professional appearance and manner.

  • Bilingual in Spanish is preferred.

  • Experience with Mental Health assessments is preferred.

Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. UWATX is an at-will employer. 


This position is located in Austin, Texas and reports directly to the Behavioral Health Navigation Manager.